Coverart for item
The Resource Your call is (not that) important to us : why customer service is broken, Emily Yellin

Your call is (not that) important to us : why customer service is broken, Emily Yellin

Label
Your call is (not that) important to us : why customer service is broken
Title
Your call is (not that) important to us
Title remainder
why customer service is broken
Statement of responsibility
Emily Yellin
Creator
Subject
Language
eng
Summary
As assessment of the reasons for poor-quality call-center customer service evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates
Cataloging source
NjBwBT
http://library.link/vocab/creatorDate
1961-
http://library.link/vocab/creatorName
Yellin, Emily
Dewey number
658.8/12
Index
no index present
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Call centers
Label
Your call is (not that) important to us : why customer service is broken, Emily Yellin
Instantiates
Publication
Control code
BK0007634613
Dimensions
24 cm.
Extent
xi, 291 p.
Isbn
9781416546894
Isbn Type
: HRD
Lccn
2009002468
System control number
(Sirsi) l2009002468
Label
Your call is (not that) important to us : why customer service is broken, Emily Yellin
Publication
Control code
BK0007634613
Dimensions
24 cm.
Extent
xi, 291 p.
Isbn
9781416546894
Isbn Type
: HRD
Lccn
2009002468
System control number
(Sirsi) l2009002468

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